Return and Refund Policy

Last updated: April 11, 2024

Thank you for visiting iguard247.

If, for any reason, You are not completely satisfied with a purchase We invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you purchased with us.

Interpretation and Definitions

Interpretation
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The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions
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For the purposes of this Return and Refund Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this
  Agreement) refers to iguard247, 18 S 2nd St, San Jose, CA 95113
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to iguard247, accessible from https://iguard247.com
• You means the individual accessing or using the Service, or the company,
  or other legal entity on behalf of which such individual is accessing or
  using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason
for doing so.

The deadline for cancelling an Order is 14 days from the date on which You
received the Goods or on which a third party you have appointed, who is not
the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your
decision by means of a clear statement. You can inform us of your decision by:

• By email: support@iguard247.com
• By visiting this page on our website:
  iguard247.com/contact

We will reimburse You no later than 14 days from the day on which We receive
the returned Goods. We will use the same means of payment as You used for the
Order, and You will not incur any fees for such reimbursement.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some security, health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, home security equipment, pepper spray that has been opened or used.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 14 days

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be
  returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health
  protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature,
  inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet
the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot
be refunded. This exclusion may not apply to You if it is not permitted by
applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You
should send the Goods at the following address:

1 Infinite Loop
Cupertino, CA 95014
USA

We cannot be held responsible for Goods damaged or lost in return shipment.
Therefore, We recommend an insured and trackable mail service. We are unable
to issue a refund without actual receipt of the Goods or proof of received
return delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at exchanges@iguard247.com and send your item to:

367 St Marks Ave, Brooklyn, NY 11238

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 367 St Marks Ave, Brooklyn, NY 11238

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact Us

If you need assistance returning items or refunding orders or have any questions about our Returns and Refunds Policy, please contact
us:

• By email: support@iguard247.com or help@iguard247.com
• By visiting this page on our website:
  iguard247.com/contact

Contact us at rnr@iguard247.com for questions related to refunds and returns.